TWF Library provides access to a digital curation service on a subscription basis. This policy sets out when — and how — a refund may be issued. Please read it together with our Cancellation Policy.
Because our Pro subscription is a digital service that is activated instantly on successful payment, all payments made to TWF Library are final and non-refundable. By subscribing, you acknowledge that you are purchasing immediate access to a digital service and waive any statutory cooling-off period to the extent permitted by law.
We will process a refund only in the following limited cases:
Refund requests under these exceptions must be reported to us within 7 (seven) days of the payment date. Requests received after this window will not be considered.
Approved refunds are processed back to the original payment method used at checkout, via our payment gateway Razorpay. You will typically see the credit reflected within 5–7 business days of approval, depending on your bank, card network or UPI provider. We are not responsible for delays introduced by the payment ecosystem beyond that window.
Send an email to support@twflibrary.com from the email address registered to your account, with the subject line “Refund request” and the following details:
We acknowledge every request within 24 hours and communicate a final decision within 3 business days.
Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks made without first contacting us may result in the associated account being suspended.
Free-tier accounts involve no payment, so no refund is applicable. Free access remains available even if you cancel your Pro subscription.